Give Us Feedback! Take Our Client Survey

We're committed to superior service and care at our animal hospital in Pasadena. Therefore, we encourage our guests to leave feedback about their experience. If you recently visited us, please take our client satisfaction survey.

Client Survey in Pasadena: Kitten sitting on dog's head

"Felt very comfortable at our first appointment and appreciated the patience and time the tech and Dr Ashley took to make sure my dog did not have a bad first visit. Everything was explained to me very well from the vaccines to preventative medicine."

Lauren Jones

"Lake Shore Pet Hospital provided excellent care of my 3 month old puppy. The staff were all pleasant and attentive. Despite having an emergency brought in, the wait time was very reasonable. The hospital exam rooms were very nicely decorated. It felt like home and eased my puppies fears."

Jenny Warren

"New to the area. Today was my first visit. Excellent experience! Everyone was welcoming, professional, and caring. I felt very comfortable and my cat was well cared for. Pricing and payment options are excellent. Will definitely bring all my fur babies for their vet care to Lake Shore Pet Hospital."

Holly Higgins

"I am so picky when it comes to my beloved pets . I cannot say enough good things about this place ! They are so highly skilled and knowledgeable and seasoned . Lots of experience. Their staff could not be an ounce friendlier they are absolutely above and beyond hospitable while you were there and they treat you as if you were the only patient there every single time you go . You will never end I promise ever feel rushed when you go to this place . Almost unbelievable to experience such overwhelming service ! I find myself asking perfect strangers do you have any pets ? Because I want to promote Lake Shore VET. The deserve tons of referrals because you would be telling somebody something very valuable and doing them a favor letting them know about this place . I leave there every time with a smile on my face and I feel so comfortable and confident with the care of all four of my kitties. Just a wonderful place in every single respect !"

Eileen Fisher

"Pleasant experience. Dr. Ashley spends enough time with you explaining everything and answering questions. Suggestions are made, but not forced on you, and I appreciate that! Also, they will work with you on getting the best prices on prescriptions, be it food or meds, even if that means going outside the office. It's a personal feeling here, not an assembly line. The entire staff is awesome! We will be bringing the entire crew here!"

Deanna Burger

"I was pleasantly surprised with my experience at Lake Shore Vet Hospital. The staff was attentive, kind, courteous, and patient. The wait time was minimal and the check-in/check-out time was very efficient. I was equally impressed with the Vet (Dr. Trevor Ashley) and his kindness and willingness to answer all of my questions in a very easy-to-understand manner -- without acting rushed or even remotely frustrated about my many questions. This hospital truly cares about animals and people -- a very rare trait in most animal hospitals today. I am very impressed and grateful. Thank you! I will be recommending this Vet Hospital to all of my friends."

Corinne Fitzgerald

"The Lake Shore staff was incredible. They stayed past closing hours to accommodate me. I brought my pet in for an emergency procedure after he had dental work earlier in the day. They saw him quickly and contacted the vet who did the procedure to get more information. Highly recommend this practice!"


"We have been to many vet practices in our lifetime of pet ownership, but we have never experienced the genuine concern that Dr. Ashley and his staff provided, and appreciated the time he spent explaining everything in a non-hurried manner. We highly recommend this practice!"

Verified Reviewer

"Dr. Ashley offered a lot of different tips and suggestions for my dog. I would highly recommend!!"

Verified Reviewer

"Lake Shore Pet Hospital got us in on a Sunday, when I tried every other place. The other places didn't care about my pet and his pain. Lake Shore cared and got my pet in immediately and attended to his needs with passion. I found my new pet hospital. Thank you!!"

Verified Reviewer

"My pets have been treated by Dr Ashley for well over 10 years and would never imagine another vet treating my dogs. It is a wonderful vet, tells you everything in detail. Just a all around great vet, and I am super lucky to have him so close with his new office"

Verified Reviewer

"Lake Shore Pet Hospital is a very professional vet hospital with professional and attentive and an inviting atmosphere. Dr. Ashley is extremely knowledge and did a great job of explaining my pet's treatment options to me."

Verified Reviewer

"Lake Shore Pet Hospital is a very professional vet hospital with professional and attentive and an inviting atmosphere. Dr. Ashley is extremely knowledge and did a great job of explaining my pet's treatment options to me."

Verified Reviewer

"Lake Shore Pet Hospital had extremely friendly staff, a warm ambiance and exceptional knowledge by the doctor delivered in an understandable form. I would recommend anyone to have the care of the Lake Shore Pet Hospital."

Verified Reviewer

"The Doc respected my wishes (AND my intelligence!) and was very thorough with my dog’s exam. A very non-judgemental interaction, with thorough explanation of his concerns etc. He leveled with me; it was definitely not the typical bullying or condescending interaction that some vets are becoming infamous for. I’d definitely return to Dr Ashley for more consultation. I drove an hour to have this place see my dog."

R. Folker

"We had an amazing visit to Lake Shore Pet Hospital. The staff are very friendly and helpful. Dr. Eric Anderson was amazing! He explained everything in detail and gave us several options for Dani. He was knowledgeable and genuinely cared about getting Dani healthy. Our family thanks him and the staff for their help."

Michelle Conner

First rate doctors and staff that I recommend to anyone looking for quality vet care!
-Angela L.